Overview
At Brother Info Inc., we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- A receipt or proof of purchase is required.
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
- If approved, a refund will be initiated to your original method of payment.
- Processing times may vary depending on your bank or card issuer.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — processing time can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at info@brotherinfo.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@brotherinfo.com.
Shipping Returns
To return your product, mail it to:
Brother Info Inc.
46 N Main St, Earlville, NY 13332, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
📧 info@brotherinfo.com
📍 46 N Main St, Earlville, NY 13332, United States